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Shipping Policies
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Shipping Schedule and Shipping Charges
Maple Leaf Farms duck and Milford Valley Farms chicken products are shipped to you as quickly as possible. Your order is hand packed in a reusable, Styrofoam cooler with blocks of dry ice to ensure your products arrive frozen and in excellent condition. These coolers are then shrink wrapped to additionally protect your order.
Our products are also delivered to your home without a signature requirement to prevent the package from going back to the delivery terminal and spoiling. If you are sending a gift, please be sure to alert the recipient that a perishable gift will be delivered to them.
To assure delivery, we must have a complete address (no Post Office or Rural Routes) and a phone number in case of delivery problems. Please note that inclement weather may at times affect shipment arrival dates.
Shipping Options FedEx Ground (Saturday delivery available.); FedEx 2nd Day Air (No Saturday delivery) or FedEx Next Day Air/Overnight (No Saturday delivery). Orders received by 4 p.m. (Eastern Time) Monday-Friday are scheduled for the next available shipping day. We do not ship orders over the weekend to ensure the products stay frozen. When will my order arrive?
By purchasing items through the Maple Leaf Farms website, you affirm that you have read these Shipping Policies and understand, agree and consent to its provisions. It is our first priority to assure your total satisfaction. If you are not completely satisfied with your purchase for any reason, we will replace your order or refund your money, whichever you prefer. If you have questions, please contact us. Thank you for letting us serve you.
Policy Effective 11/14/09; updated 7/14/10
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